HOW WE WORK
We think it is really important you feel comfortable when whole way through your journey with HBD and fully understand exactly how we work. To make this a little easier we have laid out the steps you will follow below. If you have any questions please send us a message and we will be happy to answer them for you.
Visit our showroom
We would like to invite you to visit our new St Albans showroom, 4000sq. ft of premium products for you to view and try before you buy. Complete with kids corner where they can play while you shop away.
Each showroom is different, we at HBD want to show you the products we have to offer in a way which allows you to envisage them in your own home.
During your showroom visit you are in control. You are able to dictate the length of time you stay and the products you want to see. Make sure you take advantage of picking the staffs brain and absorbing the wealth of knowledge they have to share with you.
Book an appointment through our website here.
Speak to our team
HBD understand that every project is unique and has its own requirements. In order for us to find the bespoke glazing solution for you we will need to ask you a variety of questions; what products are you looking for, what material, what colour, sizes and budget. From here we will be able to narrow down the choices which are right for you.
We are we are happy to also deal with your builders or architects at this point. Although the final order will be out client’s choice, it is helpful to have your trades on hand to talk about details such as thresholds and finishes from the beginning.
The more information you are able to give us, the easier your transformation journey will be.
When we have all of your requirements and sizes, we will provide you with a comprehensive quotation. This will show small diagrams of products a long with all of the details and spec of items included.
There are a number of simple ways for you to get a quotation. The easiest from our website would be to click on our ‘get a quote’ or to fill out a contact form. Both of these forms are instantly forwarded onto our sales team who will get back to you as soon as possible.
Do not forget you can call, email or visit our showroom to get more information or a quotation.
One of our skilled surveyors will meet you (and your builder) on site to check all of the measurements and details on your survey. Here they will talk to you about trims, silicone finishes, floor levels etc. All of the important details to make sure our products work in harmony with your home.
After your visit the surveyor will send you a survey order confirmation with all of the changes which have been made during your site visit. You’ll be asked to check this through thoroughly and return it. Don’t worry – We are responsible for all of the sizes!
When we have this back, your products will be put on order and manufactured.
Our products have a range of lead times which you will learn all about when you speak to the team. Upon arrival your products are unloaded by our warehouse personnel and safety stored ready for your installation.
Each installation varies in duration and this will be laid out when your installation date is booked in with you.
Your stunning new products
We strive to ensure that every one of our installations meet high standards and live up to the quality products we provide.
All of us at HBD hope you enjoy your new products to their fullest!