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How to report a remedial

We hope it is unlikely, but if you find yourself with an issue surrounding your recent installation please help us to help you as quickly as possible, email the information required on the list below or fill in the form below and send to:, please also attach any photographs which could be helpful.

  • Full Name
  • Contact number
  • Installation Address
  • What product have you had installed
  • What colour is it
  • Details of the Issue
  • Date of the installation
  • Copy of invoice


When we have received your necessary information a member of our aftercare team will be in touch within 48 hours to discuss how we plan to resolve the challenge at hand.

We at HBD Systems understand that even dealing with a minor challenge can be stressful, but we ask nicely that you be respectful and patient with our staff as they do everything they can to help.

Note if this is an emergency please call the office as early in the day as possible to allow us to make arrangements, the best number for any emergency is 01727 845 600.


Contact Us

We are extremely proud of our award winning showroom and would like to invite you to visit. Whether you have a build in motion or are simply doing some research we would love the opportunity to share our knowledge and skills with you. There is no need to book an appointment, simply pop in at your convenience. Find our opening times here

Our sales team are also available by both phone and email. All the team at HBD will be happy to hear from you!

Phone: 01727 845600